Overview

1. General Policy

We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a refund or exchange in accordance with the following terms.

2. Eligibility for Return or Exchange

Timeframe: Returns or exchanges must be requested within [7 days] from the date of purchase.
Condition: The jewelry must be in its original, unworn condition with all tags, packaging, and certificates (if applicable) included. We cannot accept returns of items that have been altered, resized, or damaged.
Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

3. Exclusions

Custom and Personalized Jewelry: Items that have been customized or engraved cannot be returned or exchanged unless they arrive defective.
Sale Items: Items purchased on sale or with a discount may be subject to different return terms. Please check the specific terms for sale items.Additional non-returnable items:

4. Return Process

Request: To initiate a return or exchange, please contact our customer service team at [contact information] with your order number and reason for the return
Approval: You will receive a return authorization and instructions for sending the item back.
Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

5. Refunds

Processing Time: Once we receive the returned item, we will inspect it and process your refund within [7-10 business days].
Method: Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your statement depending on your bank or credit card issuer.

6. Exchanges

Availability: Exchanges are subject to stock availability. If the item you wish to exchange for is out of stock, we will offer a refund or store credit.
Shipping: We will cover the shipping cost for sending out the new item in the case of an exchange.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [contact information]. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Information

For any questions or concerns regarding our refund and returns policy, please contact our customer service team at:
Email: info@silveravasa.com
Phone: 9008325086
Address: #4/1 2nd main 3rd cross PG halli Venkatramapuram Bangalore Karnataka 560003
To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded. Sale items cannot be refunded.

9. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@silveravasa.com and send your item to: #4/1 2nd main 3rd cross PG halli Venkatramapuram Bangalore Karnataka 560003

Gifting Items No Return Policy

1. Policy Overview

At [Your Company Name], we understand that gift-giving is a special occasion, and we want to make sure your experience is as enjoyable as possible. However, please be aware that all gifts purchased from us are subject to our no-return policy.

2. No Return or Exchange

Non-Returnable Items: All items purchased as gifts are final sale and cannot be returned or exchanged. This policy applies regardless of whether the item is defective or incorrect.
Gift Receipt: We provide a gift receipt for your convenience. This receipt can be used to verify the purchase but does not alter our no-return policy.

3. Exception for Defective or Incorrect Items

Proof of Issue: You may be required to provide photos or other evidence of the defect or error to facilitate the resolution process.

Defective Items: If you receive a gift that is defective or incorrect, please contact us immediately at [contact information]. We will arrange for a replacement or refund in such cases, as per our standard defective item policy.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:#4/1 2nd main 3rd cross PG halli Venkatramapuram Bangalore Karnataka 560003 Contact us at info@silveravasa.com for questions related to refunds and returns.

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